All our products are nitrogen infused in Japan before sealing to ensure high quality and freshness.
MatchaMatcha does not accept any change of mind returns or exchanges – so unfortunately we are also unable to refund any purchases. Products are considered food products that are perishable.
If you unfortunately receive an item which is deemed faulty or damaged, under Australian Consumer Law you are entitled to a refund or replacement of the damaged product.
If you believe that the product you received is faulty, the product(s) must be returned to MatchaMatcha for our assessment before we can process and issue a refund.
Please email us first so we can approve the return, as we can’t accept a return without prior approval. Items that are faulty or damaged during delivery can be returned within one week of the purchase date, but need to be un-used, unopened and sent back to us with the original receipt and your contact details. Once we’ve reviewed the product, we’ll credit you the price of the returned goods, including the cost of original delivery using the original method of payment.
Please contact us via our contact page for shipment returns and exchanges address.