配送ポリシー

Once orders are received, we will process your order within 24hours. Please note all items are dispatched once a week every Thursday. Delivery times and costs associated with delivery may vary in accordance to your order and location. There may be delays with freight beyond our control due to the global covid pandemic situation.

​Domestic (within Australia) Shipping:

All orders over $70 within Australia will be shipped free.

Orders below $70 handling and shipping will be a flat rate of $10. 
All orders domestically will be shipped with AusPost/TOLL
Allow 1-5 days for delivery domestically, allow extra time for regional areas. It may take longer at the moment with the global covid situation. 

​International 
Please allow between 3-14 business days for all international shipping.

We ship worldwide via AUSPOST or DHL. Delivery times vary depending on what part of the world you’re in. New Zealand Flat rate of $20. Flat rate $30 internationally. Tracking numbers are provided for each order. The standard  Auspost/ DHL delivery times are:

Zone 1 | New Zealand: 3-5 business days
Zone 2 | Asia Pacific: 5-12 business days
Zone 3 | Western Europe: 5-12 business days
Zone 4 | North America & Middle East: 7-12 business days
Zone 5 | Rest of World: 8-14 business days

All shipping

​If your delivery is lost in transit by Australian Post, MatchaMatcha by Grow Green Tea does not take any responsibility and cannot offer a refund unless the package has been insured. 

Dispatch to nominated address:                                                                                          All orders will be dispatched to the nominated address the customer inputs. If an incorrect address is put in by the customer, MatchaMatcha takes no responsibility in incorrect addresses made by the customer. Customer will be required to re-order and provide the correct address.